Most businesses don’t think too much about their payment system until something goes wrong. As long as transactions are getting completed, it feels like everything is working fine. But if you observe closely, there are small delays that happen more often than they should. A machine takes a few seconds longer, a transaction needs to be retried, or a customer ends up waiting just a bit more...

There’s something interesting about how businesses operate day to day. Most improvements don’t come from big changes—they come from small adjustments that remove friction. Payments are a good example of this. They seem like a basic part of the process, something that just needs to “work.” But when you start paying attention, you notice that they don’t always...