The Impact of Negative Trustpilot Reviews on Online Reputation
Trustpilot is a public review platform where customers rate businesses and share what happened, good or bad. For many shoppers, it’s a quick “gut check” before they buy. They might not read every word, but they’ll notice the stars, the most recent posts, and whether the brand replies.
That’s why one negative Trustpilot review can feel bigger than it should. It...